Looking after our existing members

Taking care of our members will always be a priority to us. All of our products, services and benefits are designed to make sure our members are prepared for life’s uncertainties.

We always want to make sure you have access to the right information and help when you need it. So, if you can’t find what you’re looking for on this page, please don’t hesitate to contact us.

Get in touch

Make a claim

If you’re looking to make a claim on a policy with us, please visit our Claims page. There you’ll find more information on the next steps you need to take. But don’t worry if you’re not sure, our friendly team are always on hand to guide you through the process.

Policy documents

Can’t find your policy documents? There’s no need to panic. Get in touch with us and we’ll happily send you any literature or information you need.

Marketing preferences

Our subscribers are the first to know about Society news, product launches, new member benefits, offers and competitions. Update your marketing preferences at any time to make sure you stay in the know.

Friendly GP

Many of our policies come with the free added benefit of access to our virtual GP service, Friendly GP.

It can be accessed over the phone or online 24 hours a day, 7 days a week giving you easy access to a doctor when you need their help.

Policies it’s included on:

  • Over 50s Life Cover
  • Accident Only Income Protection
  • Income Protection
  • My PMI - all levels
  • All other private medical insurance policies (except Care Plus)
  • Guaranteed Life Assurance policies started after 15 March 2022

24/7 GP telephone consultations - The private GP helpline is available 24 hours a day, 7 days a week, 365 days a year. That means you receive unlimited advice, reassurance, diagnosis or medication when you need it.

Video consultations - The online eConsultation service enables you to have an online video consultation in the comfort of your own home or place of work. The service is available 8am-10pm, 7 days a week, excluding UK bank holidays.

Private prescriptions - Should the doctor feel you would benefit from prescription medication, you can have the medication delivered to you at any UK address or sent to a pharmacy of your choice.

Open referrals - If the doctor thinks your condition requires further investigation or treatment, they can issue an open private referral letter to enable you to access the health care you need.

To use the service call 0333 015 0304 or visit our online portal here.

Extended Hospital List


All HCA hospitals including:

  • Harley Street at UCH
  • Harley Street Clinic
  • Lister Hospital
  • London Bridge Hospital
  • Portland Hospital
  • Princess Grace Hospital
  • Wellington Hospital
  • Chiswick Medical Centre
  • LOC Main Clinic, Harley Street
  • HCA UK at University College Hospital
  • HCA UK at The Shard
  • HCA UK City of London
  • Golders Green Outpatients & Diagnostic Centre
  • Sydney Street Outpatients & Diagnostic Centre


  • The Cleveland Clinic
  • Cromwell Hospital
  • The London Clinic
  • King Edward VII's Hospital - Sister Agnes


All HCA hospitals including:

  • The Christie Private Care, Wilmslow
  • HCA UK at The Wilmslow Hospital

The list of HCA facilities shown above is correct as of December 2023.

The list of HCA facilities shown above is correct as of December 2023.

Any new HCA hospital in the future not listed above will also only be available to those members who have selected and paid for our Extended hospital option. If any of the above hospitals have satellite facilities under separate names these will similarly be excluded unless you have selected and paid for our Extended option.

Annual General Meeting

We recently held our 150th Annual General Meeting (AGM) on Thursday 28 September 2023 at our Head Office in Bristol. It was a great opportunity for our members to interact with our Board both in person and online.

Please check back soon for details of our AGM 2024.

Find out more

Grace Care

All our members have access to a special offer; essential independent care guidance, enabling you to make the best possible care decisions with Grace Consulting for a one-off fee of £60.

Get in touch
  • Listen carefully to your concerns
  • Provide you with practical guidance of the care options available to you or your loved one
  • Explain more about which state benefits are available
  • Send you a summary of everything you’ve discussed, as well as a range of helpful fact sheets

Our With-Profits Fund

We operate a with-profits fund for the following types of policies:

  • Endowment Assurance, including TESPs
  • Bonds
  • ISAs
  • Whole of Life Assurance
  • Retirement Annuity Contracts
  • Personal Pensions Contracts

Please take a look at your Policy Conditions to find out if your policy is invested in the with-profits fund.

To find out more, please click on the links below to download the relevant documents.

Nominations and Trusts

Making a nomination or placing your policy in trust is a way of making sure any proceeds of your policy go to the people you want when you die. To find out more, read the guides below or contact us and we can talk you through it.

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