Friendly GP and Friendly GP+

Our virtual GP service and mental health support hub.

What is Friendly GP?

You should always have easy access to a doctor when you need their help. But sometimes it can be difficult to get an appointment with your GP.

Friendly GP is our virtual GP service giving you on-demand access to GPs for diagnosis, advice, prescriptions and referrals for treatment to improve general health and wellbeing.  

It’s available 24 hours a day, 7 days a week via an online portal, meaning you can easily get round the clock advice and care, all day, every day.

Key features

  • 24/7 GP telephone consultations
  • Video consultations
  • Private prescriptions
  • Open referrals

Who can access Friendly GP?

Friendly GP is a benefit on these National Friendly products:

  • Over 50s Life Cover
  • Income Protection
  • Accident Only Income Protection
  • My PMI
  • Friendly Shield

How our members rate Friendly GP

Our Friendly GP service provides your client with peace of mind that they can access a GP for themselves and their family at any time, day or night.

Our members have rated the service:

Overall satisfaction

100%

for the overall experience they received as excellent, very good or good.

Recommended

100%

agreed they would recommend Friendly GP to a friend or colleague.

GP helpline star rating

100%

rated the helpline as 5 stars or 4 stars.

Data taken from reviews between January and May 2024.

What is Friendly GP+?

We know how important your mental health is. 

Friendly GP+ is our wellbeing hub which includes counselling support for personal and work issues. 

The service gives you access to counsellors and online cognitive behavioural therapies. It also includes access to an online support hub. 

Key features

  • Counselling
  • Legal information and support
  • Manager support
  • Money and debt help
  • Health and wellbeing guidance
  • Information hub

Who can access Friendly GP+?

Currently Friendly GP+ is available on our Income Protection policies. 

From 19 March, new Over 50s Life Cover members will have access after your policy has been active for more than 6 months.