Meet The Team

Duncan Reeves

Head of Underwriting & Claims

Duncan has worked across Banking, Outsourcing and Insurance industries over the last twenty-five years. Over the last fourteen years Duncan has been with National Friendly in a variety of positions, most recently ensuring the smooth running of the Underwriting & Claim function overseeing private medical insurance, income protection, accident, sickness, life and immediate annuity activity.

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John Fotheringham

Technical Lead Underwriter

With over 20 years experience with various insurers throughout the market, John has gained valuable insight into risk evaluation; whilst maintaining a sensible, flexible and empathetic approach to underwriting. John has been instrumental in designing our automated rules engine and developing our underwriting philosophy.

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Jake Watts

Disability & Development Underwriter

Post completing his Masters degree, Jake has been working within Underwriting for the last 7 years. Previously he has worked within the Life, CI, IP and Business protection markets but more notably has also specialised within Impaired Life underwriting and specialist annuities. Jakes current focus is on the development of our underwriting rules system and the IP and annuities workflow.

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Paul Cleary

Life & Disability Underwriter

Paul has worked in the insurance industry for over 16 years, including 14 years in various Underwriting roles. During this time, he has amassed a wealth of knowledge in Life, Critical Illness and Income Protection products. He currently works on IP and annuities, whilst helping update the underwriting Philosophy.

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Darren Lee

Underwriitng Consultant

Darren works closely with the underwriting, claims management and product development teams at National Friendly. His focus is providing support, expert insight, and advice in a consulting capacity. Darren has worked in the life underwriting and claims arena for over 30 years, holding leadership positions at major reinsurance and insurance companies. He has also worked as an underwriter in the Lloyd’s of London market, successfully insuring people that the wider insurance market would not.

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Why National Friendly? Pragmatic, flexible and friendly

  • We offer direct contact to our underwriters, as they manage every case individually.
  • Personalised approach to underwriting for mental health.
  • Ability to make changes to underwriting exclusions and loadings to consider personal circumstances.
  • Consideration of chronic conditions and higher risk occupations for some of our products.
  • We are happy to talk through complex medical conditions and use existing medical evidence to provide cover quicker.
  • We work with reinsurers and claims specialists to ensure that we are responsive, fair and consistent in our decision-making process.

Speak To Our Underwriting Team

0333 006 3010

Monday to Friday / 9am - 5pm

Calls from UK landlines and mobiles cost no more than a call to a 01 or 02 number and will count towards any inclusive minutes. We’re open from 8am to 6pm, Monday to Friday excluding bank holidays.
Calls are recorded for training and quality purposes.

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