Life at National Friendly

We love what we do. Our people are passionate about providing a great service to our members and are dedicated to making a positive impact in their various fields. And we’re committed to developing the skills and experience of our people through accessible training and support.

So whether you’re years into your career or just starting out, if you’re keen to work in a dynamic and collaborative workplace, we want to hear from you.

Employee benefits

When you join our brilliant team of people, you’ll have access to a fantastic range of employee benefits.

Take a look at the list below to see what’s on offer (but please note that some benefits are subject to a minimum qualifying period):

There’s potential to earn a discretionary bonus based on your individual and Society performance.

As well as statutory and public holidays, annual leave entitlement starts from 25 days, rising to 28 days after 9 years' service.

This is free to all employees and provides individual healthcare cover towards private medical treatments.

Free to all employees and pays four times basic salary to your nominated beneficiaries if you should die whilst employed by the Society.

The Society will fund professional qualifications to enable employees to develop in their role.

Enhanced maternity pay over and above the statutory requirements, including the first 10 weeks at full pay.

Some benefits are subject to a minimum qualifying period.

You can exchange part of your basic salary for a monthly pension contribution whilst saving on national insurance and tax.

Contribute up to 6% of your basic pay and we’ll double that contribution up to a maximum of 12%.

We offer a cycle to work scheme where you can exchange part of your basic salary in return for a bike and accessories (up to £1,000) and save on tax and national insurance.

To help you manage the cost of travel or car parking, we can pay for your tickets upfront and you’ll repay it monthly through payroll.

Training Investor Badge CPD Courses

Our values


Your journey with us starts here. Please take a look below at the roles we have on offer.

If you see one you think you’re the right fit for then please send your CV and a covering email/letter to our HR Team at

Location: Bristol
Hours: Full-time, permanent role (35 hours per week Monday to Friday)
Controlled Function: No
Reporting to: Chief Executive’s Office
We are looking for an Executive Assistant to join our team. Your role will be to provide professional, accurate, confidential and efficient support and assistance to the Chief Executive and the Executive Committee. You will assist the CEO in the overall management of the organisation and across all aspect of the work and teams to support him to deliver his job as effectively as possible.
Key Responsibilities
  • Develop and maintain good relationships with members of the Board, Executive Management, managers and external stakeholders to the business.
  • Keep informed, through discussion with the CEO and others, of live and forthcoming issues to spot linkages between activities to manage the diary and briefings effectively.
  • Prepare and co-ordinate briefing material and presentations ensuring papers are present and available in advance of meetings, events and presentations.
  • Provide assistance on a range of projects focused on the development of the Society’s new business strategy, involving leading on specific elements of project work.
  • Manage and arrange the day-to-day logistics of the CEO’s and Executive Committee diaries including meetings, briefings and presentations.
  • Participate in professional development and networking opportunities that support this role and that contributes to the knowledge, skills and understanding of the Society as a whole.
  • Plan and organise promotional, business and social events, including but not limited to policyholder focus groups, corporate events and staff social events.
  • Take an active role in Corporate Social Responsibility activities and promote this within the business.


  • Comply with regulatory requirements and the Society’s Code of Ethics and Conduct.
  • Undertake ad hoc work as necessary.
Key Results
  • The CEO’s Office is, and is seen to be, a professionally managed and well-run operation.
  • Incisive business strategy documents are prepared in line with CEO’s office guidelines.
  • Creative presentations produced that are attuned to the strategy on behalf of the CEO’s office.
  • Best practices established in meeting Health & Safety requirements.
  • High degree of confidentiality.
Core Behaviours
  • Flexibility and willingness to undertake varied responsibilities, working alone or as part of a team
  • Personal qualities of integrity, credibility and a commitment to the Society’s mission
  • Judgement
  • Team working
  • Self development
  • Thoroughness
  • Decision making
  • Influencing
  • Planning and resourcing
Core Skills
  • Excellent verbal and written communication 
    skills with exceptional attention to detail
  • A completer/finisher orientated to results, with 
    an infectious enthusiasm and can-do attitude
  • Able to manage a busy workload with 
    conflicting priorities to tight deadlines
  • Excellent analytical, interpersonal and organisational skills
  • Proficient in using technology as a management reporting tool
  • Project Management
  • Customer Service
  • Assertiveness
  • Presenting
The duties and responsibilities above are not exhaustive and the role holder may be required to undertake other activities consistent with the general nature and purpose of the role. 
Duties may vary between individuals with the same or similar job title according to the needs of Society. 
National Friendly may review and amend this job description at its discretion. This job description does not form part of the individual’s terms and conditions of employment.
Previous experience as an Executive Assistant or similar role and within the financial services sector would be an advantage.
What we offer:
In return, we offer an attractive salary £40,000 (DOE), a potential for a generous performance-based bonus, company pension contributions (up to 12% of salary) plus benefits including our best PMI cover, life assurance (x4 salary), an EAP and more. We have a discretionary hybrid working policy under which we’d typically expect you to attend the office a minimum of 60% of the time.
If you are interested in this role please send your CV to


National Deposit Friendly Society Limited is a Friendly Society with a 150-year history of supporting people to deal with life’s uncertainties. We provide Health and Protection products to help people protect themselves. The Society also offers Immediate Needs Annuities (INA) and is about to launch an Impaired Life Annuity (ILA).

We have a great and unique opportunity for an experienced Senior Pensions Administrator to join our team.

The core initial deliverables:

  • Providing administration expertise to assist with the full automation of the Society’s INA and recently launched ILA offerings, including the potential evolution of the products consistent with market practice.

You will need to have previous experience of working in a senior pensions role and preferably have a Diploma in Pensions Administration or equivalent qualification.

We are looking for an experienced individual, a self-starter who can think on their feet and roll up their sleeves to get things done.

The Society operates a home working/office working policy under which at the discretion of the Society after an initial induction period would offer the opportunity to work from home up to 2 days a week.

In addition to a competitive base salary which is reflective of the individual’s relative experience, the Society offers an excellent range of benefits including a generous bonus scheme, pension contributions of up to 12% of base salary, private medical cover and life assurance (x4 basic salary).

If you are interested in this opportunity, please send your CV and a cover letter to

The Society prides itself in being agile, credible, caring and dedicated.

Location: Bristol
Hours: Full-time, permanent role (35 hours per week Monday to Friday). Discretionary hybrid working policy, minimum 3 days in the office
Salary: £25,000 (flexible depending on experience.)
National Friendly is a small mutual life insurer with a forward looking attitude and a broad and diverse portfolio of products through which it is seeking to support new business growth over the forthcoming years.
We are looking for a dedicated and detail-oriented claims handler to join our existing team. Whilst you will administer a range of claim types such as sickness, medical, cancellations, maturities and deaths claims there will be a particular focus on Income Protection related claims. These require proactive case management oversight with claim exposure of up to £144,000 per claim. Supporting customers to help them get back to work quickly is therefore essential to manage expenses.
Key attributes:
  • You will need good judgement, attention to detail, to be inquisitive in your assessment and investigation of claims and to maintain accurate and organised records for all claim activity
  • To have a fair and reasonable approach when reaching a decision to accept, challenge or decline a claim. You’ll use effective information gathering methods to allow for the claim to be assessed to ensure that the necessary requirements are met and informative updates are provided to the claimant.
  • The ability to work with others to make a stronger team and to provide accurate and consistent decisions in line with expectations whilst delivering an empathetic, supportive and efficient claim service for the customer.
  • You will need good communication skills liaising with internal teams, members and third parties whilst delivering an excellent customer claims experience.
  • You will need to be self-motivated and have effective time management skills, ensuring claims decisions and general administration work is completed accurately and efficiently whilst working collaboratively with other team members to streamline processes.

If you are interested in applying, please email Gemma Price at or, telling us why you think you would be suitable for the role.