Careers

Working for National Friendly

Life at National Friendly

We love what we do. Our people are passionate about providing a great service to our members and are dedicated to making a positive impact in their various fields. And we’re committed to developing the skills and experience of our people through accessible training and support.

So whether you’re years into your career or just starting out, if you’re keen to work in a dynamic and collaborative workplace, we want to hear from you.

Employee benefits

When you join our brilliant team of people, you’ll have access to a fantastic range of employee benefits.

Take a look at the list below to see what’s on offer (but please note that some benefits are subject to a minimum qualifying period):

There’s potential to earn a discretionary bonus based on your individual and Society performance.

As well as statutory and public holidays, annual leave entitlement starts from 25 days, rising to 28 days after 9 years' service.

This is free to all employees and provides individual healthcare cover towards private medical treatments.

Free to all employees and pays four times basic salary to your nominated beneficiaries if you should die whilst employed by the Society.

The Society will fund professional qualifications to enable employees to develop in their role.

Enhanced maternity pay over and above the statutory requirements, including the first 10 weeks at full pay.

Some benefits are subject to a minimum qualifying period.

You can exchange part of your basic salary for a monthly pension contribution whilst saving on national insurance and tax.

Contribute up to 6% of your basic pay and we’ll double that contribution up to a maximum of 12%.

We offer a cycle to work scheme where you can exchange part of your basic salary in return for a bike and accessories (up to £1,000) and save on tax and national insurance.

To help you manage the cost of travel or car parking, we can pay for your tickets upfront and you’ll repay it monthly through payroll.

Training Investor Badge CPD Courses

Our values

Vacancies

Your journey with us starts here. Please take a look below at the roles we have on offer.

If you see one you think you’re the right fit for then please send your CV and a covering email/letter to our HR Team at HR@nationalfriendly.co.uk

Job title: Customer Service Agent (FTC - 12 month)

Reporting to: Customer Service Team Leader 

Direct reports: None

SMF: None

Controlled functions: No

Hours: 35 hours per week, Monday to Friday. Any 7 hour shift between 8am to 6pm. 

Purpose of the role:

  • Act as an initial point of contact for customer enquiries by telephone, email and in writing
  • Undertake administration activities for new and existing customers.
  • Take personal responsibility for resolving customer issues and non-regulatory complaints, logging regulatory complaints, and liaising with other internal departments as required.
  • Communicate the Society’s values in dealings with colleagues and customers with particular attention to the principles of Treating Customers Fairly and acting with integrity. 

Key responsibilities: 

  • Handle customer and Intermediary telephone calls, letters, and emails.
  • Investigate and respond to queries and non-regulatory complaints.
  • Log regulatory complaints with our Complaints Team
  • Take direct debit and card payments over the phone.
  • Administer, process and issue claim forms, forms of nomination, trust deeds, assignments, power of attorneys, illustrations, surrender values, loan quotes, policy alterations and copy policies.
  • Input data accurately and quickly, ensuring customer records are kept up to date.
  • Ensure all customer correspondence is safely stored and available for reference.
  • Complete online training modules in a timely manner
  • Undertake ad hoc work when necessary.

Key result areas:

  • Undertake all work in line with the Society’s service, values and quality standards.
  • Ensure general administration work and the inputting of data is accurate and timely.
  • Effective use of the Society’s systems and customer information.
  • Maintain knowledge and understanding of the Society’s products and services.
  • High personal standards in terms of attendance, time-keeping and general conduct.

Our values:

  • Caring
  • Dedicated
  • Agile
  • Credible

If you're interested in this role, please send your CV and a covering email/letter to our HR Team at HR@nationalfriendly.co.uk.