Life at National Friendly

We love what we do. Our people are passionate about providing a great service to our members and are dedicated to making a positive impact in their various fields. And we’re committed to developing the skills and experience of our people through accessible training and support.

So whether you’re years into your career or just starting out, if you’re keen to work in a dynamic and collaborative workplace, we want to hear from you.

Employee benefits

When you join our brilliant team of people, you’ll have access to a fantastic range of employee benefits.

Take a look at the list below to see what’s on offer (but please note that some benefits are subject to a minimum qualifying period):

There’s potential to earn a discretionary bonus based on your individual and Society performance.

As well as statutory and public holidays, annual leave entitlement starts from 25 days, rising to 28 days after 9 years' service.

This is free to all employees and provides individual healthcare cover towards private medical treatments.

Free to all employees and pays four times basic salary to your nominated beneficiaries if you should die whilst employed by the Society.

The Society will fund professional qualifications to enable employees to develop in their role.

Enhanced maternity pay over and above the statutory requirements, including the first 10 weeks at full pay.

Some benefits are subject to a minimum qualifying period.

You can exchange part of your basic salary for a monthly pension contribution whilst saving on national insurance and tax.

Contribute up to 6% of your basic pay and we’ll double that contribution up to a maximum of 12%.

We offer a cycle to work scheme where you can exchange part of your basic salary in return for a bike and accessories (up to £1,000) and save on tax and national insurance.

To help you manage the cost of travel or car parking, we can pay for your tickets upfront and you’ll repay it monthly through payroll.

Training Investor Badge CPD Courses

Our values


Your journey with us starts here. Please take a look below at the roles we have on offer.

If you see one you think you’re the right fit for then please send your CV and a covering email/letter to our HR Team at

Job title: Commercial Actuary 

Reports to: Chief Actuary

Direct reports: Dependant on candidate and development in role

Controlled function: No

Hours: 35 hours per week (we will consider strong candidates who wish to work less than full-time)

Location: Bristol (Hybrid working, 60% of working time based in office)

Purpose of role:  

To advise the Chief Actuary on optimising the profitability of new and existing non-profit product portfolios.

Key duties and responsibilities:

  • To develop and oversee a price optimisation framework for monitoring the Society’s competitive positioning across its product lines, and to establish triggers for pricing reviews in response to changes in the market.
  • To design and implement a robust framework for the regular re-pricing of existing products for new sales and for regular premium reviews of products with reviewable premiums.
  • To provide expertise on the design of efficient premium review processes on administration systems.
  • To oversee from the actuarial perspective the development of new products and variants of existing products – to influence the design, features and pricing of the products.
  • To work with the Marketing Team to ensure that the range of product literature correctly reflects the features of the products from an actuarial perspective.
  • To liaise with the Customer Services Team to develop materials to resolve queries from members.

People Management/Supervision

Under guidance from the Chief Actuary, act as a role model for the other members of the Actuarial team:

  • Supervise work and provide guidance and advice on technical queries.
  • Ensure good communication within the team and awareness of business strategy and needs.
  • Motivate the team to achieve high levels of service.
  • Set clear individual goals and objectives for any direct reports; undertake performance reviews/appraisals in accordance with the Society’s policies; identify and address training needs; and (with support as required from the HR function) address any issues of under-performance, absence or grievances etc.
  • With assistance as required from the HR Team, support team members with well-being and engagement matters.
  • Compliance and Personal Development
  • Ensure compliance with all appropriate rules and regulations and take responsibility for own performance and personal development:
  • Undertake all work in accordance with the Society’s service and quality standards and comply with all the Society’s policies and processes.
  •  Meet the required professional duties and standards set by the PRA, FCA, IFoA and FRC for actuarial work, and comply with all other relevant regulations including the UK General Data Protection Regulations, health & safety and anti-money laundering laws.
  • Ensure high personal standards in terms of attendance, time-keeping and general conduct.
  • Demonstrate the Society’s values in dealings with colleagues and customers paying particular attention to the principles of Treating Customers Fairly and acting with integrity.
  •  Keep abreast of market and professional developments and ensure skills and knowledge develop to ensure an appropriate level of competence. 
    Educational/Experience Requirements
  • Institute and Faculty of Actuaries (or equivalent) – either a student with at least 10 exam passes or a Fellow qualifying within the past 24 months.

Other Skills and Attributes

  • Demonstrable commercial acumen, e.g. from having already worked in pricing, product development and/or similar roles.
  • Personable and able to work well with colleagues from other teams/background, e.g. experience of working in project teams across many departments.
  • Strong communication skills, both verbal and written.

The duties and responsibilities above are not exhaustive and the role holder may be required to undertake other activities consistent with the general nature and purpose of the role.

Duties may vary between individuals with the same or similar job title according to the needs of the Society. 

National Friendly may review and amend this job description at its discretion. This job description does not form part of the individual’s terms and conditions of employment.

What we offer:

In return, we offer an attractive salary, a potential for a generous performance-based bonus, company pension contributions (up to 12% of salary) plus benefits including our best PMI cover, life assurance (x4 salary), an EAP and more. We have a discretionary hybrid working policy under which we’d typically expect you to attend the office 3 days per week. Our bright and spacious offices are based near the harbourside in central Bristol. We have an inclusive, caring and supportive culture with regular social events and we have an excellent track record of supporting our local community.

Download the full job description

If you are interested in this role please send your CV to