We're a friendly voice at the end of the phone, with helpful information and expert service whenever you need it, right here in the UK.

There are plenty of ways in which you can get in touch with us - just use the one that suits you best.

Call us

If you're a customer, please call us on:
0333 014 6244

Calls from UK landlines and mobiles cost no more than a call to a 01 or 02 number and will count towards any inclusive minutes. We’re open from 8am to 6pm, Monday to Friday excluding bank holidays.

Calls are recorded for training and quality purposes.

Email us

Write to us

Write to us at:

National Friendly
11-12 Queen Square
Bristol, BS1 4NT

When emailing please provide your full name, date of birth, postcode and first line of address.


If you wish to leave us a review, you can do so on the form below. You can also leave a review over on our third party consumer review website, Trustpilot.


We aim to provide the highest standards of service but understand we don’t always get things right, we would like to hear from you if we fall short at any time. If you would like to make a complaint please fill out the form below or mail: complaints@nationalfriendly.co.uk.

We have a regulatory obligation to send you a final written response within eight weeks, following the receipt of your complaint.

If we fail to do this, or you are unhappy with our response, we will provide you with the details of the Financial Ombudsman Service where you have the right to refer your complaint, free of charge.

Enquiry Form

Use the form below to submit a query to us.

Enter your name.
Enter your date of birth.
Enter your telephone number.
Enter your email address.
Enter your reference number.
Enter your postcode.
Select a type of enquiry.
Enter your message.

By clicking 'Submit' you agree to our privacy notice and allow National Friendly to contact you. National Friendly will never sell your personal data to any third parties. However, we would like to keep you up to date with products and services that we offer.

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