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Call us today:
0333 014 6244

Looking after our existing customers

Our customers mean everything to us – you’re the reason we were created, and today you help focus everything we do. So if you currently have a health, savings or life insurance policy with us at National Friendly, we’re here for you. Although we’ve opened for new business once again, with innovative new products and a fresh new look, we’re still dedicated to working for the people who’ve been with us for years... just as we’ve always been.

Reviewing your Healthcare Deposit Account

It’s always good to review your healthcare regularly to make sure it’s right for you and we hope you’re happy with your current policy. We also have available two healthcare policies called Diagnosis Plus Plan and In-patient Plan, which you may find of interest. The Diagnosis Plus Plan uses the same deposit fund principle as your Healthcare Deposit Account. For more information, please click the link below. 

Learn more about our Diagnosis Plus Plan and In-patient Plan

How to make a claim

If you need to make a claim, we’re here to help. Whether you need to arrange a diagnosis, a hospital operation, or to claim against a sickness, life insurance, savings or investment plan that you have with us, it’s our aim to make the whole process as friendly, swift and hassle-free as possible.

It’s easy to make a claim against your existing health, savings, insurance or life insurance policy depending on the policy that you have all you need to do is either ring our claims team or download a claim form here?

You can rest assured that we’re here for you every step of the way. Just start by choosing the type of claim you’re making and we’ll let you know what to do next

Where to go for help and advice

We’re here to help, so whether you have a query about your existing policies, or want guidance about switching to one of our new products, just get in touch with our team. We’re based here in the UK – and it’s free to call us from most UK landlines. (Calls will be recorded for quality and training purposes).

Call us

You can also call us on
0333 014 6244

Calls from UK landlines and mobiles cost no more than a call to a 01 or 02 number and will count towards any inclusive minutes.

We’re open from 8am to 6pm, Monday to Friday excluding bank holidays. Calls are recorded for training and quality purposes.

We'll call you back

Just fill in our quick call back request form and we'll call you back during our opening hours, 8am to 6pm Monday to Friday excluding bank holidays.

Email us

Email us at

Write to us

You can write to us at:
National Friendly
11-12 Queen Square