Taking care of our members will always be a priority to us. All of our products, services and benefits are designed to make sure our members are prepared for life’s uncertainties.
We always want to make sure you have access to the right information and help when you need it. So, if you can’t find what you’re looking for on this page, please don’t hesitate to contact us.
If you’re looking to make a claim on a policy with us, please visit our Claims page. There you’ll find more information on the next steps you need to take. But don’t worry if you’re not sure, our friendly team are always on hand to guide you through the process.
Can’t find your policy documents? There’s no need to panic. Get in touch with us and we’ll happily send you any literature or information you need.
Our subscribers are the first to know about Society news, product launches, new member benefits, offers and competitions. Update your marketing preferences at any time to make sure you stay in the know.
Many of our policies come with the free added benefit of access to our virtual GP service, Friendly GP and Friendly GP+.
It can be accessed over the phone or online 24 hours a day, 7 days a week giving you easy access to a doctor when you need their help.
Policies it’s included on:
24/7 GP telephone consultations - The private GP helpline is available 24 hours a day, 7 days a week, 365 days a year. That means you receive unlimited advice, reassurance, diagnosis or medication when you need it.
Video consultations - The online eConsultation service enables you to have an online video consultation in the comfort of your own home or place of work. The service is available 8am-10pm, 7 days a week, excluding UK bank holidays.
Private prescriptions - Should the doctor feel you would benefit from prescription medication, you can have the medication delivered to you at any UK address or sent to a pharmacy of your choice.
Open referrals - If the doctor thinks your condition requires further investigation or treatment, they can issue an open private referral letter to enable you to access the health care you need.
London
All HCA hospitals including:
PLUS
Manchester
All HCA hospitals including:
The list of HCA facilities shown above is correct as of December 2023.
The list of HCA facilities shown above is correct as of December 2023.
Any new HCA hospital in the future not listed above will also only be available to those members who have selected and paid for our Extended hospital option. If any of the above hospitals have satellite facilities under separate names these will similarly be excluded unless you have selected and paid for our Extended option.
This is an offer made where a private claim for an operation can be authorised in full.
The offer gives customers an option to apply for a cash payment of 25% of the typical private cost should they elect to have the operation performed by the NHS rather than a private hospital.
This applies to claims of £2,000 or higher as the minimum fixed cash allowance would be £500 and we reserve the right to change those terms in the future.
The amount would only be paid upon proof that treatment had been carried out on the NHS in the form of an admission and discharge certificate.
The Fixed Cash Allowance must be agreed with our Claims team in advance of the operation.
This allowance applies to the following policies
HC2-, HC5- and HC7-prefixed policies (not Group policies), Healthguard, Optimum, Extensive, Health Cover and My PMI.
Our AGM is a great opportunity for our members to interact with our Board both in person and online.
Our next AGM will be held on Friday 26 September 2025 at our Bristol office.
We'll be in touch about attending and voting closer to the time.
All our members have access to a special offer; essential independent care guidance, enabling you to make the best possible care decisions with Grace Consulting for a one-off fee of £60.
We operate a with-profits fund for the following types of policies:
Please take a look at your Policy Conditions to find out if your policy is invested in the with-profits fund.
To find out more, please click on the links below to download the relevant documents.
Making a nomination or placing your policy in trust is a way of making sure any proceeds of your policy go to the people you want when you die. To find out more, read the guides below or contact us and we can talk you through it.
A Proud Member of:
Get in Touch
We can explain all the important details and options available.
Monday to Friday / 8am - 6pm
National Friendly Financial Solutions
