What Our Members Say

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore.

Why our members trust National Friendly

As a mutual society based in the heart of Bristol, we’ve been proudly serving our members since 1868. Owned by you; our members - we always put your best interests first. Over the years, we've adapted to the changing world around us, continually evolving our products to meet the needs of those we serve.

We offer a wide range of health, welfare, and protection products designed to provide peace of mind and financial security. With decades of experience and a commitment to exceptional service, we’re here for you, whenever you need us.

More about us
Trustpilot

What our members say:

"Easy to get through on the phone to speak to a real person. Discussed my requirements with Peter Mann who clearly explained my options in a straightforward, unbiased way. Would definitely recommend!"

- National Friendly Member

"Contacted them and got an answer almost right away. Excellent phone manner. Was able to understand my needs and managed to help me find what I needed."

- National Friendly Member

"Great company, very friendly staff, and overall great service."

- National Friendly Member

"I was so happy with this Life Insurance I have been with others before this one and no other company's are as good as this one you get all kind of things and Sam who spoke to me on the phone was absolutely wonderful sorted everything."

- National Friendly Member

"Currently still benefiting from my accident only income protection, super supportive team and case worker during what is a life changing accident and injuries."

- National Friendly Member

"We have been with National Friendly since 2009 and have made several claims for different matters. We have always been treated quickly and knowledgeably. The contacts at National Friendly have always been efficient and fully au fait with our situations."

- National Friendly Member
View more

Our member stories

Katy, a National Friendly member, was unfortnately involved in a car accident.

Katy, a National Friendly member, was unfortunately involved in a car accident. Her injuries and lengthy rehabilitation left her unable to work for two years. Luckily, having her Accident Only Income Protection in place meant we were able to support her.

  • Policy taken out: August 2021
  • Member age: 38
  • Occupation: Insurance Broker
  • Premium: £14.11 per month
  • Claim period: July 2022 to July 2024
  • Reason for claim: 7 complex arm fractures
  • Total claim payout: £24,780

"Every single member of staff at National Friendly were more than friendly and happy to help. They’ve made the process so simple.I can’t recommend this company and product enough. I was passionate about this product before I needed it, however having now experienced the benefits and process of claiming I can’t recommend it more. Thank you National Friendly, you have come to the rescue when I needed you to!"

Katy, National Friendly Member

Friendly GP & Friendly GP+

Many of our policies come with the free added benefit of access to our virtual GP service, Friendly GP and Friendly GP+.

It can be accessed over the phone or online 24 hours a day, 7 days a week giving you easy access to a doctor when you need their help.

Find out more

How our members rate Friendly GP

Our Friendly GP service provides you with peace of mind that you can access a GP for yourself and your family at any time, day or night.

Our members have rated the service:

Overall satisfaction

100%

for the overall experience they received as excellent, very good or good.

Recommended

100%

agreed they would recommend Friendly GP to a friend or colleague.

GP helpline star rating

100%

rated the helpline as 5 stars or 4 stars.

Data taken from reviews between January and May 2024.

What our members say about Friendly GP+

"Best decision I have ever made is to use this service. They are professional and personal all in one. I can use the service at a time that suits me. The appointment system works a dream"

- National Friendly Member

"Using Friendly GP has been revelatory; no longer do you have to wait days or weeks for a simple GP consultation. It's quick, convenient and with great customer service, what more could I ask for?"

- National Friendly Member

"Speedy reassurance when other means were not available."

- National Friendly Member

"The service was flawless from beginning to end and the care was incredible - can't thank you enough."

- National Friendly Member

"Quick and efficient. The GP sent me an email with the prescription link that I was able to fulfil the following morning. This is the first time I have used this service and I was very impressed."

- National Friendly Member

"One of the best GP experiences I've had. My doctor was super friendly, patient, understanding, made me feel at ease and gave really good advice. Based on my experience, I would recommend this to anyone who is struggling to make an appointment with their usual GP or struggling to find a GP that actually listens and wants to help."

- National Friendly Member
View more

Our Achieventments

Cover Magazine - Women in Protection and Health Awards 2025

Woman of the Year – Marketing: Sally Waterfield (Finalist)

Cover Magazine - Women in Protection and Health Awards 2025

Woman of the Year – Claims: Gemma Price (Finalist)

LifeSearch Awards 2025

Best Income Protection Provider (Shortlisted)

LifeSearch Awards 2025

Extending Accessibility and Inclusivity (Shortlisted)

Cover Magazine – Customer Care Awards 2025

Outstanding Underwriting Team (Finalist)

Cover Magazine – Customer Care Awards 2025

Customer Service: ‘Above and Beyond’ (FInalist)

    Protection Review Awards:

    Underwriting & Claims Award (Highly Commended)

    Protection Review Awards:

    Best New Product / Enhancement (Highly Commended)

    Protection Review Awards:

    Young Achiever Award - Lucia Jarvis (Highly Commended)

    COVER Excellence Awards 2024: Rising Star (Provider) –

    Julian Saunders

    COVER Excellence Awards 2024:

    Outstanding Individual Income Protection

    COVER Customer Care Awards:

    Outstanding Intermediary Support Team

    COVER Customer Care Awards:

    Outstanding Underwriting Team

    COVER Customer Care Awards:

    Customer Service: ‘Above and Beyond’

    COVER Customer Care Awards: Customer Care Champion –

    James King

    COVER Women in Protection and Health: Rising Star (Provider) –

    Fiza Mahmood

    COVER Women in Protection and Health: Women of the Year (Marketing) –

    Caitlin Dewar

    COVER Women in Protection and Health: Women of the Year (Marketing) -

    Lucia Jarvis

    Health and Protection Awards:

    Best Customer Service Delivery

    Health and Protection Awards:

    Best Individual Protection Provider

    Moneyfacts Awards:

    Best Private Medical Insurance Provider

    Moneyfacts Awards:

    Best Healthcare Service

      Cover Excellence Awards: Rising Star -

      Lucia Jarvis (Winner)

      Cover Excellence Awards:

      Outstanding Individual Protection

      Health and Protection Awards:

      Best Customer Service Delivery

      Health and Protection Awards:

      Best Individual Protection Service Delivery

      Protection Review Awards:

      Innovation Award

      Protection Review Awards:

      Underwriting and Claims Award (Highly Commended)

      Protection Review Awards:

      Young Achiever Award - Cory Alder

      Moneyfacts Awards:

      Health Insurance Provider of the Year