Friendly Health

The new simple, affordable healthcare solution.

Designed to meet your needs with cover you understand.

0333 014 6296

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What is Friendly Health?

Friendly Health is a benefit-rich and affordable policy providing a range of private healthcare services to the meet your everyday needs.

Friendly Health has been designed to meet your needs by providing preventative, diagnostic support and access to treatment services. It provides direct online access to a range of services, including physiotherapy and counselling, plus access to dieticians and dermatology experts.

It also includes a generous allowance towards consultations and tests to diagnose new medical problems.

All of this comes with 24/7 access to a GP, a dental health service and post-diagnostic nursing support.

It has three levels of cover - Gold, Silver, Bronze to suit individual needs and budget.

It’s quick to apply for and quick to benefit from.

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Apply today and enjoy up to £100 on us

When you open a Friendly Health policy, you’ll receive an Amazon e-gift card worth up to £100 as a thank you.

Your reward

Policy level

What e-gift card you'll receive

Gold

£100

Silver

£50

Bronze

£25

*Conditions apply

How it works

  • Once your policy is active and your fourth premium has been paid, you’ll automatically receive your e-gift card by email. It can take up to 2 weeks to be issued following this, so please bear with us.

  • The value of your e-gift card depends on the Friendly Health level you choose.

  • You must provide a valid email address during your application to receive your reward.

Read full terms and conditions

Key features of Friendly Health

For ages 18-60. You can choose from 3 levels of cover from just 33p a day.

  • Consultations, scans and tests benefit: If something changes with your client’s health, they can quickly find out what’s wrong, making the private route that bit more affordable and accessible and providing invaluable peace of mind.

  • Physiotherapy: online physiotherapy advice for your client and their immediate family.

  • Mental Health Counselling: online therapy advice for policyholders and their immediate family over the age of 16 .

  • Dermatology: Dermatology concerns are amongst the most common reasons patients get in touch with their GP – we have made this option more accessible via our virtual GP service.

  • Dietician: tailored programmes from registered dieticians who will talk, amongst other things about sports nutrition, hormonal disorders (Coeliac, IBS etc), fat and muscle balance, and diet appropriate for diabetes or to boost mental health and energy levels.

  • Friendly GP+: 24/7 access to a virtual GP for the whole family as standard and a wellbeing hub which includes confidential support for personal and work issues.

  • Friendly Dentist+: In-app access to a dentist for the policyholder.

  • Friendly Care: The services of a personal nurse to help your client understand and come to terms with their medical diagnosis, and to suggest next steps.

  • Health assessment: a home blood testing kit which allows your client to do a test and send it away for diagnosis against 44 conditions.

Policy summary
Policy conditions

Policy Summary and Conditions are for policies starting from <date> 2025*

Choose your level

Bronze Silver Gold

Outpatient pot (25% client contribution)

£500 (client pays £125, we pay £375)

£1,000 (client pays £250, we pay £750)

£1,500 (client pays £375, we pay £1,125)

Contribution to emergency dental trauma

x

x

✓ Via outpatient pot

Friendly Dentist

Friendly Dentist

Friendly Dentist +

Friendly Dentist + and dental emergency trauma allowance

Friendly GP+

Unlimited for policyholder & immediate family

Unlimited for policyholder & immediate family

Unlimited for policyholder & immediate family

Mental health counselling

Up to 6 sessions

Up to 6 sessions

Up to 12 sessions

Friendly Care

x

✓

✓

Physiotherapy

Up to 6 sessions

Up to 6 sessions

Unlimited for policyholder & immediate family

Dermatology

✓

✓

✓

Dietician

×

✓

✓

Health assessment – at home blood testing kit

Policyholder to cover cost (£75 per kit)

Kit provided every 5 years, upon reaching 1st year anniversary

Kit provided every 3 years, upon reaching 1st year anniversary
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Friendly Health in action

Free access to Friendly GP and Friendly GP+

Our virtual GP service, Friendly GP+, is a free added benefit to your Friendly Shield policy. It can be accessed over the phone or online 24 hours a day, 7 days a week.

This means you will always have easy access to a doctor when they need their help.

Find out more about Friendly GP and Friendly GP+.

Friendly GP

Friendly GP access is included immediately for members and their families (living at the same address) with the following policies:

If the GP decides your condition requires further investigation or treatment, they can issue an open private referral letter to enable you to access the health care you need.

You can conveniently book an appointment with a practising GP at a day and time that suits you. You can book digitally via The Friendly GP web app, or via the 24/7 telephone help

Appointments are available 24/7. You can book either a telephone or video consultation and choose whether to speak with a male or female doctor.

Should the GP feel you would benefit from prescription medication, the medication can be delivered to you at any UK address or to a nominated pharmacy of your choice. You will need to cover the costs of prescriptions.

The GP can also issue fit notes if necessary. You will need to cover the costs of the medication and delivery fees.

Aches and Pains helpline. Physiotherapists help restore movement and function in patients that have been affected by injury, illness or disability. They will do this by delivering personalised exercise plans and supporting you to be able to safely and independently complete a home exercise programme with verbal prompts and guidance.

Available from 8am – 8pm Monday Friday (excluding bank holidays)

Friendly GP+ (policies opened after 22 October 2024)

Free Friendly GP+ access is included for members and their families (living at the same address) immediately with the following policies:

Provides information and guidance on legal matters such as consumer rights, property, landlord/tenant, family and motoring law.

Support with advice for managers who are assisting their teams through any difficulties.

Guidance with money matters, including managing creditors, budgeting and debt management plans.

Provides information on a wide range of mental health and wellbeing related topics such as sleep, diet or exercise so you can start to improve your day to day life.

The Wellbeing Hub is a confidential and secure online resource available 24 hours a day to help you look after your mental health.  With access to monthly newsletters, insightful articles and short videos, there are lots of ideas on ways to improve your day to day wellbeing.

How our members rate Friendly GP+

Our Friendly GP+ service provides you with peace of mind that they can access a GP for themselves and their family at any time, day or night.

Our members have rated the service:

Overall satisfaction

94%

for the overall experience they received as excellent, very good or good.

Recommended

91%

agreed they would recommend Friendly GP to a friend or colleague.

GP helpline star rating

89%

rated the helpline as 5 stars or 4 stars.

Data taken from reviews between January and July 2025.

NEW Friendly Dentist+ Service

Key features include:

  • Unlimited around the clock access to a dental chat helpline: connect with qualified dentists for trusted advice and guidance. By uploading photos and videos, seek a second opinion and personalised diagnosis and prescription (at an additional cost) within 24 hours. 

  • Expert-led videos on dental health: Tips and best practices to keep their smile healthy, from brushing techniques to lifestyle tips for oral care.

  • Smart educational articles: Easy-to-read articles written by dental experts, designed to give your client practical advice on maintaining their oral health.
    Plus - on Gold and Silver policies

  • Symptom checker tool: your clients can check issues and get guided next steps.

  • 10% discount on cosmetic dental treatments: such as teeth whitening, straightening and at-home oral care kits. 

  • Video call examination: the option to pay for a video examination using any smartphone camera to detect dental issues and problems.

  • Emergency online dental appointments: fast virtual support when urgent issues arise.

  • Help finding in-person emergency treatment: our dentists assist with local clinic sourcing*.

*At Silver and Gold level, our dental team will make reasonable efforts to help your client find and arrange an appointment with a local clinic for in-person care. However, we cannot guarantee appointment availability, timing, or acceptance, as these depend on 3rd party clinic capacity and discretion.

Friendly Dentist & Friendly Dentist+

Friendly Care from day 1 when clients need personal nurse support

You can use our Friendly Care service when they get a diagnosis and don’t know what to do next. Whether that’s finding a treatment provider or simply being able to ask questions about their diagnosis and what it might mean for them and their family.

Your questions answered

To apply you need to be:

  • Aged between 18 and 60 when the policy starts

  • Working and living in the UK (this doesn’t include the Channel Islands or the Isle of Man)

  • Working at least 16 hours a week

  • Able to pay for the policy from a UK bank account

  • Registered with a UK doctor with access to at least the last 2 years of their medical records

No, we won’t ask any medical or health related questions, which makes the application quick and simple, and acceptance is guaranteed regardless of medical history.

This policy is designed to support new medical conditions or injuries which are first suffered after the policy starts, and not things which existed before we agreed your cover.

It pays out on valid claims where you need scans and tests to help them find out what’s wrong. Your client will pay for these scans and tests, plus any consultation fee that they are charged, then claim back the amounts shown in our table of benefits. If they have Gold cover and need emergency treatment for a dental trauma, they can claim back money for that, too.

They will pay the first 25% of any bill plus any amount over and above the limits we have set.

The policy also has a range of benefits which are free to use. You may have to pay standard charges for things like prescriptions and listed dental services but this will be discussed in their appointment.

These are listed in the benefits table above. Some are monetary limits, some are simply limits to how many sessions can be undertaken.

You and your family, has free access to our virtual GP service. It’s called Friendly GP+ and it can be accessed over the phone or online 24 hours a day, 7 days a week.

The policyholder will also have access to Friendly Dentist+, our dental helpline service that provides a dental chat helpline, emergency appointments, online check-up service and prescriptions.

For emotional support, advice and signposting, we also offer Friendly Care, access to a private nurse trained to support patients through illness or injury.

We’ll give the full details on how clients can access the services when they take out a policy or they can go to our Existing Members page to find out more.

Any other questions?

IIf there’s anything else you want to know, please give us a call on 0333 014 6244 and we’ll be happy to help.

8am to 6pm Monday to Friday excluding bank holidays.

Next Steps

Apply online

Applying is quick and easy.

Get a quote now

Request a call back

Our friendly team can talk you through your options to help you to decide what level of cover is best for you.

Request a callback

0333 014 6244

Monday to Friday / 8am - 6pm

Important Information

  • You will only be covered for the treatments and services listed.
  • This is not a cash plan or a private medical insurance policy.
  • Premiums will go up when you reach the next age band in our pricing table.
  • Every <freq> we will review your premium and could change the cost of your cover.
  • This policy is designed to diagnose, and in some cases treat, new medical conditions, not ones that existed prior to the cover start date.
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Existing Members
Claims
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