Get in touch
At National Friendly, we’re always easy to get in touch with and easy to deal with. We’re a friendly voice at the end of the phone, with helpful information and expert service whenever you need it, right here in the UK. There are lots of ways in which you can get in touch with us – just use the one that suits you best.
Call us
You can also call us on
0333 014 6244
Calls from UK landlines and mobiles cost no more than a call to a 01 or 02 number and will count towards any inclusive minutes.
We’re open from 8am to 6pm, Monday to Friday excluding bank holidays. Calls are recorded for training and quality purposes.
We'll call you back
Just fill in our quick call back request form and we'll call you back during our opening hours, 8am to 6pm Monday to Friday excluding bank holidays.
Write to us
You can write to us at:
National Friendly
11-12 Queen Square
Bristol
BS1 4NT
Contact our Press centre
You can call Guy Stephenson on:
020 8333 9125
Or email at:
gstephenson@nacelle.co.uk
Our offices
Need to make a claim?
Please click ‘Find out more’ for details on how to make a claim.
Feedback & Complaints
We always welcome feedback, so please use the contact details above to get in touch.
We aim to provide the highest standards of service so if we fall short at any time please let us know. If you would like to make a complaint please read our how to make a complaint leaflet. If you cannot settle your complaint with us you may be entitled to refer it to The Financial Ombudsman Service. Full details can be found on their website at www.financial-ombudsman.org.uk