Working for National Friendly is an enjoyable and rewarding experience. We work hard and also want our people to enjoy long and successful careers with us.
Our people are passionate about providing great customer service and are encouraged to realise their full potential.
We are committed to developing the skills and experience of our employees through accessible training and support.
At National Friendly, we recognise and value the diversity of our people.
We believe that everyone should work in a positive and forward thinking environment, that is fair to all employees, and where everyone is treated with dignity and respect.
When you join our brilliant team of people, you’ll have a fantastic range of employee benefits to choose from, including access to a group healthcare policy, generous pension scheme and regular social events.
Entitlement (in addition to statutory and public holidays) starts from 25 days, rising to 28 days after 15 years' service.
Some benefits are subject to a minimum qualifying period.
Free to all employees, providing individual healthcare cover towards private medical treatments.
Some benefits are subject to a minimum qualifying period.
Free to all employees and pays four times basic salary to your nominated beneficiaries if you should die whilst employed by the Society.
Some benefits are subject to a minimum qualifying period.
Discretionary bonus based on individual and Society performance.
Some benefits are subject to a minimum qualifying period.
The Society will fund professional qualifications to enable employees to develop in their role.
Some benefits are subject to a minimum qualifying period.
Enhanced maternity pay over and above the statutory requirements, including the first 10 weeks at full pay.
Some benefits are subject to a minimum qualifying period.
An opportunity to exchange some of the employee’s salary for a non-cash benefit, to include:
Pension – an exchange of basic salary for a monthly pension contribution and save national insurance and tax. Contribute up to 6% of basic pay and the Society will double that contribution up to a maximum of 12%.
Cycle to work – through Cycle Scheme, you can exchange basic salary in return for a bike and accessories (up to £1,000) and save on tax and national insurance.
Childcare vouchers – an exchange of basic salary in return for registered childcare vouchers and save on tax and national insurance.
Some benefits are subject to a minimum qualifying period.
Help manage the cost of travel or car parking where the Society will pay upfront for your ticket and you’ll repay monthly through payroll.
Some benefits are subject to a minimum qualifying period.
An award for demonstration of Society values, excelling in an area of expertise or going over and above the remit of the role.
Some benefits are subject to a minimum qualifying period.
Some benefits are subject to a minimum qualifying period.
We encourage our staff to take ownership and responsibility for driving their own personal development.
We are committed to developing the skills and experience of our employees through accessible training and support.
We are a mutual insurer based in the centre of Bristol. Owned by our members, we invest our profits back into the Society to provide better benefits, products and services for our members.
If you believe you have the skill set to help National Friendly achieve its goals, while National Friendly helps you achieve yours, then please send your CV and covering letter through to Nicola Moore at nmoore@nationalfriendly.co.uk for consideration.
Controlled function: No
Reporting to: Underwriting & Claims Team Leader
Role Purpose
Key Responsibilities
Key Result Areas
Key Competencies
Please send your CV and covering letter through to Duncan Reeves at dreeves@nationalfriendly.co.uk for consideration.
Reporting to: Risk & Assurance Officer
Location: Bristol – 11 – 12 Queen Square, Bristol, BS1 4NT
Role Purpose
The purpose of the Risk & Assurance Assistant Officer role is to support with the delivery and day to day management and oversight of the overall risk management framework for the Society. The role is central to delivery and oversight of the Society’s due diligence framework. The role has responsibility for overseeing the Society’s policy framework and working with each business function to ensure policies are reviewed and approved in a timely manner to avoid them going out of date.
The Risk & Assurance Assistant Officer is also responsible for supporting the Data Protection officer ensuring any data breaches are dealt with and reported when necessary, and also completing Subject Access Requests within the prescribed time limits.
Key Responsibilities
Immediate Reports
N/A
Knowledge & Experience
Date of profile: June 2021
Job Purpose
To represent National Friendly Financial Solutions (NFFS) to provide Mortgage and protection advice over the telephone. To manage the advice process from new enquiry through to completion, to achieve set business and quality targets.
Role Context
The jobholder is responsible for ensuring that the business generated is processed efficiently and effectively throughout the complete sales process from initial enquiry through to completion Maintain quality progress reporting and informing all business partners of progress throughout the advice process. Including production of letters to clients, obtaining details of any existing products, the application process, through to receipt of fees or commission.
Key Duties
The jobholder should be Friendly, approachable, professional. A good team player, able to work within the NFFS Team, whilst confident to work independently as the role requires.
Relationships
Internal
Financial Advisors
Sales Support Team Leader
Sales Executives
Compliance Department
External
Product Providers
Business Partners
Customers
External compliance provider
Key Accountabilities
Team Skills - Work with Advice team, external business partners and colleagues in order to achieve business targets.
Time Management - Plan workload, priorities & tasks to ensure quarterly business targets are achieved or exceeded.
Customer Service - Provide excellent customer service to all customers, business partners and internal colleagues. Be proactive in identifying areas/processes where developments can be made.
Communication - Communicate effectively with new and existing customers, colleagues, sharing best practice wherever possible. Liaising with Third Parties and providers as required.
Regulations - Ensure FCA and internal regulations and standards are adhered to at all times.
Relationship Management - Develop good working relationships with Business Partners, Sales Support Teams, Product Providers and National Friendly Functions to ensure all applications are processed effectively and efficiently.
Data Entry - Be able to accurately update records on a variety of CRM systems (intelligent Office and Salesforce).
Knowledge, Skills and Experience
Competencies
Core Behaviours
Core Skills
Reporting to: Head of Sales & Marketing
Role Purpose
The Digital Marketing Specialist will support the marketing team in the delivery of digital marketing campaigns, managing the set-up of new digital touch points and assisting with wider areas of the business within the digital sphere.
Key Responsibilities
Key Results
Core Competencies & Skills
Skills
If you believe you have the skill set to help National Friendly achieve its goals, while National Friendly helps you achieve yours, then please send your CV and covering letter through to Oliver Jones at ojones@nationalfriendly for consideration.
Reporting to: Head of Sales & Marketing
Role Purpose
Key Responsibilities
Key Results
Core Competencies & Skills
If you believe you have the skill set to help National Friendly achieve its goals, while National Friendly helps you achieve yours, then please send your CV and covering letter through to Neil Thompson at nthompson@nationalfriendly.co.uk for consideration.
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