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News

National Friendly pays out 98% of PMI claims in first year of Healix agreement

09/10/2024

Data for the period between 25 September 2023 and 31 August 2024 showed these claims totalled £8m, with nearly 3,500 claims handled. The most common claims were for musculoskeletal conditions (36%) and cancer (17%). More than 12,600 calls were managed by Healix, with 83% answered within 20 seconds and a…
Insights

The evolution of income protection

24/09/2024

First appeared in Cover: The evolution of income protection (covermagazine.co.uk) Ahead of Income Protection Action Week (IPAW) Ian Sawyer, commercial director, Howden Life & Health and Graham Singleton, chief executive officer, National Friendly, discuss how income protection (IP) has evolved.

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News

National Friendly pays out 98% of PMI claims in first year of Healix agreement

09/10/2024

Data for the period between 25 September 2023 and 31 August 2024 showed these claims totalled £8m, with nearly 3,500 claims handled. The most common claims were for…
News

COVER: Accident-only IP sales rising

02/09/2024

Provider, National Friendly, has reported a rise in accident only income protection (AOIP), with sales in July 2024 23% higher than its previous record month, June 2024.The provider…
News

COVER: National Friendly launches Friendly Shield

10/07/2024

Mutual society, National Friendly, has launched a non-underwritten cover for unforeseen eventualities, Friendly Shield. The product, which has been designed following adviser feedback, includes: Income benefit of £2,250…
News

National Friendly launches non-underwritten accident cover

10/07/2024

National Friendly has launched Friendly Shield which provides essential, non-underwritten cover for unforeseen eventualities. The provider said Friendly Shield is designed in response to adviser feedback to…
News

We’re fundraising for Alzheimer’s Society

15/05/2024

This year, our colleagues have voted Alzheimer’s Society to be our charity of the year 2024-25. We had many worthy nominations, and it was a very close result.…
News

Our fundraising total for Bristol Autism Support surpasses £10k

01/05/2024

We were thrilled to have Bristol Autism Support join us in the office yesterday so we could hand over the £10,560 we’ve raised for them as our charity…
News

Using data-driven insights to support our commercial growth

29/04/2024

We’re pleased to announce that Joshua Burnard has joined National Friendly as a Commercial Actuary.   With over 8 years of actuarial experience, Joshua is joining us from…
News

National Friendly raises over £2,500 for Bristol Autism Support with charity quiz night

01/04/2024

National Friendly recently hosted a charity quiz night to raise money for their charity of the year, Bristol Autism Support. The quiz was held at the Hilton Doubletree…
News

Gifford Clay promoted to Head of Intermediary Sales

18/01/2024

We’re pleased to announce that as of 1 January 2024, Gifford Clay has been promoted to the position of Head of Intermediary Sales. With over 20 years of…
News

Oliver Jones appointed to National Friendly’s Board of Directors

01/01/2024

We’re pleased to share that as of 1 January 2024, Oliver Jones has joined the National Friendly Board. Alongside this change, he has also been promoted to the…
News

National Friendly partners with UK fintech for income protection

03/08/2023

National Friendly has teamed up with UK-based fintech Stubben Edge Group to launch a new income protection product, the Accident Only Income Protection policy. This first-of-its-kind policy…
News

National Friendly join amii

21/02/2023

Mutual insurers Health Shield and National Friendly have become the latest additions to the Association of Medical Insurers & Intermediaries (amii). Health Shield has re-joined the association as…
News

National Friendly's My PMI added to Rapid Quote Portal

21/02/2023

Mutual insurer National Friendly has announced the release of its health insurance proposition, My  PMI, on the Rapid Quote Portal. The Rapid Quote Portal is a PMI and…

Latest insights

Insights

The evolution of income protection

24/09/2024

First appeared in Cover: The evolution of income protection (covermagazine.co.uk) Ahead of Income Protection Action Week (IPAW) Ian Sawyer, commercial director, Howden Life & Health and Graham Singleton,…
Insights

Partner Insight: Insuring the uninsurable – a new approach for income protection

02/09/2024

National Friendly, like all insurers, are bound to manage risk prudently, and as such still decline or postpone a small proportion of our Income Protection applications After reviewing…
Insights

Short-term accident protection needs – supporting your clients, and their incomes, further 

06/08/2024

Spotting the market gap   By listening closely to what both advisers and policyholders have to say, it becomes clear that there’s a need for innovative products that…
Insights

Friendly Shield: Making life a little easier when things go wrong

06/08/2024

National Friendly’s new Friendly Shield policy has been designed to support stretched household finances from unexpected accidents in an affordable way.  Spotting the market gap  By listening closely…
Insights

Why it’s the right time to be selling private medical insurance

24/04/2024

Since the COVID-19 pandemic, healthy living and fitness have become an increasingly important part of client’s lives. People are more motivated to eat healthily, exercise and prioritise…
Insights

COVER: A pragmatic approach to inclusive Income Protection

21/02/2024

NHS waiting lists have been severely exacerbated by the COVID-19 pandemic with nearly 7.6m people waiting for treatment in England.1 People waiting for treatment or investigations have traditionally…
Insights

Health & Protection: More than 50% of young people have some form of IP - National Friendly

08/01/2024

More than 50% of young people have some form of income protection (IP) in place, according to new research carried out by Opinium for National Friendly. Younger people…
Insights

What is Friendly GP and how can it benefit your clients

20/11/2023

We know that as people become more health-conscious, it is becoming increasingly common for them to ask about insurance policy benefits before signing up. This is a positive…
Insights

Cover: PMI - Bringing Affordable Healthcare to the Masses

09/08/2023

With the National Health Service (NHS) facing relentless demand, it's time for the private medical insurance (PMI) sector to help fill the gap. However, while long waiting lists…
Insights

IFA: Conversations with an Underwriter – Understanding the Diabetes dilemma

14/07/2023

Following National Friendly’s discussion last month on a fresh approach to underwriting, National Friendly sat down with Jake Watts, Disability & Development Underwriter, to learn more about underwriting…
Insights

Cover: John Fotheringham: What happens when underwriters are given autonomy?

07/06/2023

John Fotheringham, senior underwriter at National Friendly, reviews how granting underwriters more autonomy can help ease broker frustrations with claims decisions and bring about better customer outcomes.   Underwriting…
Insights

Cover: Protect your biggest investment with Income Protection

27/04/2023

When someone buys a property, it is likely the biggest purchase of their life, yet most people don't go to the appropriate lengths to protect their investment. Mortgage…
Insights

Cover: Opening the conversation on later care annuities

04/04/2023

National Friendly explains the importance of discussing later-life care, and how later-life care annuity works. Of all the financial planning we can do perhaps the least talked about…