News and Insights

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News

National Friendly pays out 98% of PMI claims in first year of Healix agreement

09/10/2024

Data for the period between 25 September 2023 and 31 August 2024 showed these claims totalled £8m, with nearly 3,500 claims handled. The most common claims were for musculoskeletal conditions (36%) and cancer (17%). More than 12,600 calls were managed by Healix, with 83% answered within 20 seconds and a…
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Insights

The evolution of income protection

24/09/2024

First appeared in Cover: The evolution of income protection (covermagazine.co.uk) Ahead of Income Protection Action Week (IPAW) Ian Sawyer, commercial director, Howden Life & Health and Graham Singleton, chief executive officer, National Friendly, discuss how income protection (IP) has evolved.
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Latest news

News

National Friendly pays out 98% of PMI claims in first year of Healix agreement

09/10/2024

Data for the period between 25 September 2023 and 31 August 2024 showed these claims totalled £8m, with nearly 3,500 claims handled. The most common claims were for…
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News

COVER: Accident-only IP sales rising

02/09/2024

Provider, National Friendly, has reported a rise in accident only income protection (AOIP), with sales in July 2024 23% higher than its previous record month, June 2024.The provider…
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News

COVER: National Friendly launches Friendly Shield

10/07/2024

Mutual society, National Friendly, has launched a non-underwritten cover for unforeseen eventualities, Friendly Shield. The product, which has been designed following adviser feedback, includes: Income benefit of £2,250…
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News

National Friendly launches non-underwritten accident cover

10/07/2024

National Friendly has launched Friendly Shield which provides essential, non-underwritten cover for unforeseen eventualities. The provider said Friendly Shield is designed in response to adviser feedback to…
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News

We’re fundraising for Alzheimer’s Society

15/05/2024

This year, our colleagues have voted Alzheimer’s Society to be our charity of the year 2024-25. We had many worthy nominations, and it was a very close result.…
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News

Our fundraising total for Bristol Autism Support surpasses £10k

01/05/2024

We were thrilled to have Bristol Autism Support join us in the office yesterday so we could hand over the £10,560 we’ve raised for them as our charity…
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News

Using data-driven insights to support our commercial growth

29/04/2024

We’re pleased to announce that Joshua Burnard has joined National Friendly as a Commercial Actuary.   With over 8 years of actuarial experience, Joshua is joining us from…
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News

National Friendly raises over £2,500 for Bristol Autism Support with charity quiz night

01/04/2024

National Friendly recently hosted a charity quiz night to raise money for their charity of the year, Bristol Autism Support. The quiz was held at the Hilton Doubletree…
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News

Gifford Clay promoted to Head of Intermediary Sales

18/01/2024

We’re pleased to announce that as of 1 January 2024, Gifford Clay has been promoted to the position of Head of Intermediary Sales. With over 20 years of…
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News

Oliver Jones appointed to National Friendly’s Board of Directors

01/01/2024

We’re pleased to share that as of 1 January 2024, Oliver Jones has joined the National Friendly Board. Alongside this change, he has also been promoted to the…
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News

National Friendly partners with UK fintech for income protection

03/08/2023

National Friendly has teamed up with UK-based fintech Stubben Edge Group to launch a new income protection product, the Accident Only Income Protection policy. This first-of-its-kind policy…
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News

National Friendly join amii

21/02/2023

Mutual insurers Health Shield and National Friendly have become the latest additions to the Association of Medical Insurers & Intermediaries (amii). Health Shield has re-joined the association as…
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News

National Friendly's My PMI added to Rapid Quote Portal

21/02/2023

Mutual insurer National Friendly has announced the release of its health insurance proposition, My  PMI, on the Rapid Quote Portal. The Rapid Quote Portal is a PMI and…
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Latest insights

Insights

The evolution of income protection

24/09/2024

First appeared in Cover: The evolution of income protection (covermagazine.co.uk) Ahead of Income Protection Action Week (IPAW) Ian Sawyer, commercial director, Howden Life & Health and Graham Singleton,…
Read More
Insights

Partner Insight: Insuring the uninsurable – a new approach for income protection

02/09/2024

National Friendly, like all insurers, are bound to manage risk prudently, and as such still decline or postpone a small proportion of our Income Protection applications After reviewing…
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Insights

Short-term accident protection needs – supporting your clients, and their incomes, further 

06/08/2024

Spotting the market gap   By listening closely to what both advisers and policyholders have to say, it becomes clear that there’s a need for innovative products that…
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Insights

Friendly Shield: Making life a little easier when things go wrong

06/08/2024

National Friendly’s new Friendly Shield policy has been designed to support stretched household finances from unexpected accidents in an affordable way.  Spotting the market gap  By listening closely…
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Insights

Why it’s the right time to be selling private medical insurance

24/04/2024

Since the COVID-19 pandemic, healthy living and fitness have become an increasingly important part of client’s lives. People are more motivated to eat healthily, exercise and prioritise…
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Insights

COVER: A pragmatic approach to inclusive Income Protection

21/02/2024

NHS waiting lists have been severely exacerbated by the COVID-19 pandemic with nearly 7.6m people waiting for treatment in England.1 People waiting for treatment or investigations have traditionally…
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Insights

Health & Protection: More than 50% of young people have some form of IP - National Friendly

08/01/2024

More than 50% of young people have some form of income protection (IP) in place, according to new research carried out by Opinium for National Friendly. Younger people…
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Insights

What is Friendly GP and how can it benefit your clients

20/11/2023

We know that as people become more health-conscious, it is becoming increasingly common for them to ask about insurance policy benefits before signing up. This is a positive…
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Insights

Cover: PMI - Bringing Affordable Healthcare to the Masses

09/08/2023

With the National Health Service (NHS) facing relentless demand, it's time for the private medical insurance (PMI) sector to help fill the gap. However, while long waiting lists…
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Insights

IFA: Conversations with an Underwriter – Understanding the Diabetes dilemma

14/07/2023

Following National Friendly’s discussion last month on a fresh approach to underwriting, National Friendly sat down with Jake Watts, Disability & Development Underwriter, to learn more about underwriting…
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Insights

Cover: John Fotheringham: What happens when underwriters are given autonomy?

07/06/2023

John Fotheringham, senior underwriter at National Friendly, reviews how granting underwriters more autonomy can help ease broker frustrations with claims decisions and bring about better customer outcomes.   Underwriting…
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Insights

Cover: Protect your biggest investment with Income Protection

27/04/2023

When someone buys a property, it is likely the biggest purchase of their life, yet most people don't go to the appropriate lengths to protect their investment. Mortgage…
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Insights

Cover: Opening the conversation on later care annuities

04/04/2023

National Friendly explains the importance of discussing later-life care, and how later-life care annuity works. Of all the financial planning we can do perhaps the least talked about…
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