Vulnerable Customers

Taking care of our members will always be a priority for us. All our products, services and benefits are designed to make sure our members are prepared for life’s uncertainties. We understand life can be unpredictable and that our members may face circumstances that require extra attention and support.

Our teams are trained to ensure we treat our vulnerable members fairly and with respect and we want to make sure you have access to the right information and help when you need it. If you are a member and require additional support, please don't hesitate to contact us via the form below, or by calling our friendly customer service team on 0333 014 6244.

Enter a first name.
Enter a last name.
Enter a address.
Enter a postcode.
Enter an email address.
Enter a telephone number.

Please select at least one option from the list below.*

Select a vulnerability.
Enter other vulnerability.

How we will use your data

By submitting this form, you are providing us with the explicit consent to store and process the data you have entered and use it to tailor our services to your specific circumstances. The data will be stored against your record for the duration of your membership or until you ask us to remove it.

The information that you provide on this form will be held by National Friendly Deposit Society Limited for the purposes of providing a high-quality customer experience and to keep you informed of products and services that may interest you. The ways in which we will use your data is laid out in our Privacy Policy.

We will never share your data with any other companies for their marketing purposes. We will always respect your preferences as to the information you receive from us, and we will tell you how you can opt out in every communication we send you. If you would like to opt out at any time, you can do so by calling 0333 014 6244, emailing info@nationalfriendly.co.uk, completing the online form or writing to us at: National Friendly, 11-12 Queen Square, Bristol, BS1 4NT.

To help us deliver an even better service, we also invite your thoughts about ways in which we can support vulnerable customers, so please if you have suggestions, contact us using the details provided. We’d love to hear from you.