Friendly GP

Your confidential GP services and wellbeing support hub.

It’s part of our commitment to caring for the health, safety and wellbeing of our members.

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What is Friendly GP?

You should always have easy access to a doctor when you need their help. But sometimes it can be difficult to get an appointment with your GP.

Friendly GP is your confidential GP service giving you access via phone or video to GPs for diagnosis, advice, fit notes, prescriptions.

There is also  access to qualified physiotherapists and referrals for treatment to improve general health and wellbeing. Not only is it here for you but it covers your partner and children too!

It’s available 24 hours a day, 7 days a week via an online portal, meaning you can easily get round the clock advice and care, all day, every day.

What Friendly GP includes:

If the GP decides your condition requires further investigation or treatment, they can issue an open private referral letter to enable you to access the health care you need.

  • You can conveniently book an appointment with a practising GP at a day and time that suits you. You can book digitally via The Friendly GP web app, or via the 24/7 telephone helpline.
  • Appointments are available 24/7. You can book either a telephone or video consultation and choose whether to speak with a male or female doctor.

Should the GP feel you would benefit from prescription medication, the medication can be delivered to you at any UK address or to a nominated pharmacy of your choice. You will need to cover the costs of prescriptions.

The GP can also issue fit notes if necessary.  You will need to cover the costs of the medication and delivery fees.

  • Aches and Pains helpline. Physiotherapists help restore movement and function in patients that have been affected by injury, illness or disability. They will do this by delivering personalised exercise plans and supporting you to be able to safely and independently complete a home exercise programme with verbal prompts and guidance.
  • Available from 8am – 8pm Monday Friday (excluding bank holidays)

Who can access Friendly GP?

Friendly GP access is included immediately for members and their families (living at the same address) with the following policies:

  • Over 50s Life Cover T60P6, T60P7, T60P8 and T60P9
  • Income Protection
  • Accident Only Income Protection
  • Private Medical Insurance
  • Friendly Shield

How our members rate Friendly GP

Our Friendly GP service provides you with peace of mind that you can access a GP for yourself and your family at any time, day or night.

Our members have rated the service:

Overall satisfaction

100%

for the overall experience they received as excellent, very good or good.

Recommended

100%

agreed they would recommend Friendly GP to a friend or colleague.

GP helpline star rating

100%

rated the helpline as 5 stars or 4 stars.

Data taken from reviews between January and May 2024.

What Friendly GP+ includes

This counselling service provides a safe place to talk to someone in confidence about a concern in either your personal or work life, up to maximum of 6 sessions

Provides information and guidance on legal matters such as consumer rights, property, landlord/tenant, family and motoring law. 

Support with advice for managers who are assisting their teams through any difficulties.

Guidance with money matters, including managing creditors, budgeting and debt management plans.

Provides information on a wide range of mental health and wellbeing related topics such as sleep, diet or exercise so you can start to improve your day to day life.  

The Wellbeing Hub is a confidential and secure online resource available 24 hours a day to help you look after your mental health.  With access to monthly newsletters, insightful articles and short videos, there are lots of ideas on ways to improve your day to day wellbeing.

Who can access Friendly GP+?

Free Friendly GP+ access is included for members and their families (living at the same address) immediately with the following policies:

  • Income protection
  • Over 50s Life cover (opened after 19 March 2024)
  • Accident Only Income Protection, My PMI and Friendly Shield policies (opened after 22 October 2024)

What our users say:

"Best decision I have ever made is to use this service. They are professional and personal all in one. I can use the service at a time that suits me. The appointment system works a dream."

- National Friendly Member

"Using Friendly GP has been revelatory; no longer do you have to wait days or weeks for a simple GP consultation. It's quick, convenient and with great customer service, what more could I ask for? “

- National Friendly Member

"Speedy reassurance when other means were not available."

- National Friendly Member

"The service was flawless from beginning to end and the care was incredible - can't thank you enough."

- National Friendly Member

"Quick and efficient. The GP sent me an email with the prescription link that I was able to fulfil the following morning. This is the first time I have used this service and I was very impressed."

- National Friendly Member

"One of the best GP experiences I've had. My doctor was super friendly, patient, understanding, made me feel at ease and gave really good advice. Based on my experience, I would recommend this to anyone who is struggling to make an appointment with their usual GP or struggling to find a GP that actually listens and wants to help."

- National Friendly Member

How to access Friendly GP & GP+

Call us on: 0800 987 4255
Or from outside the UK on: +44 141 271 7529

Join us online at:
https://wellbeing.hub.healthhero.com

Select ‘new account’ and when prompted, please enter:
Username: National Friendly
Password: Support

Our Friendly GP and GP+ service is provided by Health Hero.  For more information and Terms & Conditions please visit GP Terms and Conditions (healthhero.com).
The membership benefits we offer  are regularly reviewed by us to ensure they are relevant to our members and can be updated or removed at any time.