Careers

Working for National Friendly

Life at National Friendly

We love what we do. Our people are passionate about providing a great service to our members and are dedicated to making a positive impact in their various fields. And we’re committed to developing the skills and experience of our people through accessible training and support.

So whether you’re years into your career or just starting out, if you’re keen to work in a dynamic and collaborative workplace, we want to hear from you.

Employee benefits

When you join our brilliant team of people, you’ll have access to a fantastic range of employee benefits.

Take a look at the list below to see what’s on offer (but please note that some benefits are subject to a minimum qualifying period):

There’s potential to earn a discretionary bonus based on your individual and Society performance.

As well as statutory and public holidays, annual leave entitlement starts from 25 days, rising to 28 days after 9 years' service.

This is free to all employees and provides individual healthcare cover towards private medical treatments.

Free to all employees and pays four times basic salary to your nominated beneficiaries if you should die whilst employed by the Society.

The Society will fund professional qualifications to enable employees to develop in their role.

Enhanced maternity pay over and above the statutory requirements, including the first 10 weeks at full pay.

Some benefits are subject to a minimum qualifying period.

You can exchange part of your basic salary for a monthly pension contribution whilst saving on national insurance and tax.

Contribute up to 6% of your basic pay and we’ll double that contribution up to a maximum of 12%.

We offer a cycle to work scheme where you can exchange part of your basic salary in return for a bike and accessories (up to £1,000) and save on tax and national insurance.

To help you manage the cost of travel or car parking, we can pay for your tickets upfront and you’ll repay it monthly through payroll.

Training Investor Badge CPD Courses

Our values

Vacancies

Your journey with us starts here. Please take a look below at the roles we have on offer.

If you see one you think you’re the right fit for then please send your CV and a covering email/letter to our HR Team at HR@nationalfriendly.co.uk

Claims Assessor - Bristol

Full-time, permanent.

35 hours per week (Mon-Fri)

Discretionary hybrid working policy, minimum 3 days in the office

Salary £25,000, flexible depending on experience

National Friendly is a small mutual life insurer with a forward-looking attitude and a broad and diverse portfolio of products through which it is seeking to support new business growth over the forthcoming years.

We are looking for a dedicated and detail-oriented claims assessor to join our existing team. Whilst you will administer and handle a range of claim types such as sickness, medical, cancellations, maturities and deaths claim there will be a particular focus on Income replacement related claims across our range income protection products. These require proactive case management oversight with claim exposure of up to £144,000 per claim. Supporting customers to help them get back to work quickly is therefore essential to manage expenses.

Key attributes:

·       You will need good judgement, attention to detail, to be inquisitive in your assessment and investigation of claims and to maintain accurate and organised records for all claim activity

·       To have a fair and reasonable approach when reaching a decision to accept, challenge or decline a claim. You’ll use effective information gathering methods to allow for the claim to be assessed to ensure that the necessary requirements are met and informative updates are provided to the claimant

·        The ability to work with others to make a stronger team and to provide accurate and consistent decisions in line with expectations whilst delivering an empathetic, supportive and efficient claim service for the customer

You will need good communication skills liaising with internal teams, members and third parties whilst delivering an excellent customer claims experience

 You will need to be self-motivated, be able to handle volume and have effective time management skills, ensuring claims decisions and general administration work is completed accurately and efficiently whilst working collaboratively with other team members to streamline processes

We have a fantastic benefits package. For full details please visit our website at https://nationalfriendly.co.uk/careers/