Careers

Working for National Friendly

Life at National Friendly

We love what we do. Our people are passionate about providing a great service to our members and are dedicated to making a positive impact in their various fields. And we’re committed to developing the skills and experience of our people through accessible training and support.

So whether you’re years into your career or just starting out, if you’re keen to work in a dynamic and collaborative workplace, we want to hear from you.

Employee benefits

When you join our brilliant team of people, you’ll have access to a fantastic range of employee benefits.

Take a look at the list below to see what’s on offer (but please note that some benefits are subject to a minimum qualifying period):

There’s potential to earn a discretionary bonus based on your individual and Society performance.

As well as statutory and public holidays, annual leave entitlement starts from 25 days, rising to 28 days after 9 years' service.

This is free to all employees and provides individual healthcare cover towards private medical treatments.

Free to all employees and pays four times basic salary to your nominated beneficiaries if you should die whilst employed by the Society.

The Society will fund professional qualifications to enable employees to develop in their role.

Enhanced maternity pay over and above the statutory requirements, including the first 10 weeks at full pay.

Some benefits are subject to a minimum qualifying period.

You can exchange part of your basic salary for a monthly pension contribution whilst saving on national insurance and tax.

Contribute up to 6% of your basic pay and we’ll double that contribution up to a maximum of 12%.

We offer a cycle to work scheme where you can exchange part of your basic salary in return for a bike and accessories (up to £1,000) and save on tax and national insurance.

To help you manage the cost of travel or car parking, we can pay for your tickets upfront and you’ll repay it monthly through payroll.

Training Investor Badge CPD Courses

Our values

Vacancies

Your journey with us starts here. Please take a look below at the roles we have on offer.

If you see one you think you’re the right fit for then please send your CV and a covering email/letter to our HR Team at HR@nationalfriendly.co.uk

Full-time, permanent role of 35 hours per week (Mon-Fri)

Hybrid working (Commutable to our Bristol office 3 days per week in the office).

Role Purpose

  • To provide a first class service to National Friendly members in respect of all claims related requests and enquiries

  • Assess and pay claims for all products accurately and efficiently

  • Take personal responsibility for resolving claim related queries, liaising with other internal departments as required and 3rd parties

  • Communicate National Friendly’s values in dealings with colleagues and customers with particular attention to the principles of Consumer Duty and acting with integrity

Key Responsibilities

  • To process all claims across the various products and maintain detailed records of claims activities, including documentation of decisions, payments and correspondence.

  • Ensure that claims payments are processed in line with systems, procedures and regulatory requirements.

  • Communicate regularly and effectively with all claimants throughout their claim ensuring that the claimant has appropriate support to enable them to return to work.

  • Work in conjunction with National Friendly’s strategic partners and treatment providers to obtain specialist medical information and advice.

  • Be a confident decision maker and handle the member’s claim enquiry to agreed SLA.

  • Share best practice techniques with colleagues, identify trends and proactively raise product or literature changes as required.

  • Investigate and respond to customer and internal department’s claims related queries and complaints

  • Input information accurately and efficiently and ensure customer records are kept up to date

  • To comply with FCA rules, the Data Protection Act, Health & Safety legislation, the Society’s IT policy, and Money Laundering procedures.

  • To assist in managing workflows for cases and maintaining service level agreements and undertake ad hoc work where relevant

Key Results

  • Undertake work in line with the Society’s service and quality standards

  • Ensure administration work and the inputting of data is accurate and timely

  • Effective use of the Society’s systems and customer information

  • Maintain knowledge and understanding of the Society’s products and services

  • High personal standards in terms of attendance, time-keeping and general conduct

Key Competencies

  • Excellent attention to detail

  • Good communication skills, both written and verbal

  • Good judgement and assessment

  • Effective time management skills and able to adapt to case volume

  • Being customer focused

  • Proactive and driven