Careers

Job Title:                                             Sales Executive

Reports to:                                         Nicky Davies

Secondary:                                         Oliver Jones

Direct reports:                                     None

Full-time hours:                                   35 hours per week

Location:                                             Bristol (discretionary hybrid working)

Role Purpose

• Proactively follow up with customers who have expressed an interest in taking out a new product and seek the conversion of these leads into sales.
• Proactively follow up leads supplied by the company and covert to sales
• Proactively follow up all sales leads via website enquiries and convert to sales
• Re-contact existing clients with products coming to maturity by offering a new alternative / related product as part of the Society’s retention strategy
• Undertake administration activities for new and existing customers.
• Demonstrate the Society’s values in dealings with colleagues and customers with particular attention to the principles of Treating Customers Fairly and acting with integrity.

Key Responsibilities

• Proactively follow up on all available new business leads across the full product range
• Handle inbound and outbound customer telephone calls, letters and e-mails in respect of new business
• Take direct debit details and complete new business application forms over the phone
• Create new business leads within CRM system
• Input data accurately and promptly, ensuring customer records are kept up to date
• Ensure all customer correspondence is safely stored and available for reference
• Comply with the Society’s Code of Conduct including all related policies such as Treating Customers Fairly, Data Protection, Health & Safety, Information Security, Anti Money Laundering etc.
• Maintain and update market knowledge to perform this role effectively.
• Undertake ad hoc work when necessary

Key Result Areas

• Demonstrate the required self-motivation to achieve monthly sales targets and KPI’s
• Ensure all leads are dealt with inside agreed timescales
• Ensure relevant feedback provided on lead / data quality Ensure all company, regulatory and                                       statutory regulations are adhered to
• Ensure all lead producing opportunities are maximized
• Ensure work is carried out in an organized and efficient manner
• Ensure general administration work and the inputting of data is accurate and timely
• Effective use of the Society’s systems and customer information
• Maintain knowledge and understanding of the Society’s products and services
• High personal standards in terms of attendance, time-keeping and general conduct

Competencies

The duties and responsibilities above are not exhaustive and the role holder may be required to undertake other activities as reasonably required.

Job Title: Compliance Manager

Reporting to: Head of Legal and Compliance

Location: National Deposit Friendly Society Limited in Bristol. The role holder may be allowed to split working time between home and office locations.

There is a requirement to be in the office for at least 3 days in a working week.

SMF: None.

Hours: 35 hours : Full time

1. Job Purpose

To assist the Head of Legal and Compliance to:

• Undertake and implement compliance and regulatory support for the Society and its subsidiaries.
• Undertake and implement the oversight of the Society in monitoring its regulatory systems and controls.
• Understand and make the business aware as to how future regulatory changes that affect the Society’s business model.
• To be able to deputise for the Head of Legal and Compliance as required.

1. Key Responsibilities

• To act as Deputy MLRO to assist the Head of Legal and Compliance with the oversight of the appropriate AML and financial crime systems and controls. Acting as first point of contact for the business with AML and Financial Crime queries.
• To understand and review the regulatory developments issued from PRA and FCA, and work with the business to understand the necessary business change processes required.
• To provide support for the business to ensure it acts within its regulatory permissions, for any new business or product initiatives and any outsourcing process/activity as required.
• To oversight the FCA RegData process and FCA required submissions for NDFS and NFFS.
• To upload data and updates to FCA Connect including IAR and AR submissions, as well as working with the business teams to ensure that the necessary due diligence has been completed.
• To lead on the required regulatory assistance on new business projects; and any other regulatory guidance as required by the business.
• To own and coordinate the reviews of the Compliance Policy and associated conduct risk policies owned by the Compliance team, and associated registers.
• To undertake ongoing monitoring reviews in line with the annual Compliance Plan.
• To assist the Head of Legal and Compliance with the implementation and embedding of Consumer Duty within the Society and its subsidiary.
• To oversight production of Legal and Compliance monthly MI pack, and assist with the quarterly Legal and Compliance MI for Board and Committee cycle.
• To assist with the compliance support for the wholly owned subsidiary: National Friendly Financial Solutions Limited.
• To assist the Head of Legal and Compliance with any other compliance or governance tasks as required.

1. Immediate Reports

One – Compliance Analyst.

Compliance and Personal Development

• Undertake all work in accordance with the Society’s service and quality standards and comply with all the Society’s policies, processes and the Code of Conduct.
• Meet the required professional duties and standards set by the PRA, FCA, and other regulators where appropriate, and comply with all other relevant regulations including the UK General Data Protection Regulations, health & safety and anti-money laundering laws.
• Ensure high personal standards in terms of attendance, time-keeping and general conduct.
• Keep abreast of market and professional developments and ensure skills and knowledge develop to ensure an appropriate level of competence.

The duties and responsibilities above are not exhaustive and the role holder may be required to undertake other activities consistent with the general nature and purpose of the role.

Duties may vary between individuals with the same or similar job title according the needs of the Society.