Achievements

As a mutual, we put our members are the heart of all we do.  This makes it even more important to be recognised as an industry leader.  Why not take a look at some of our recent awards and successes below.

Our achievements

At National Friendly we take great pride in our achievements. In 2023 and 2024, we were shortlisted for the following awards:

Protection Review Awards:

Underwriting & Claims Award (Highly Commended)

Protection Review Awards:

Best New Product / Enhancement (Highly Commended)

Protection Review Awards:

Young Achiever Award - Lucia Jarvis (Highly Commended)

COVER Excellence Awards 2024: Rising Star (Provider) –

Julian Saunders

COVER Excellence Awards 2024:

Outstanding Individual Income Protection

COVER Customer Care Awards:

Outstanding Intermediary Support Team

COVER Customer Care Awards:

Outstanding Underwriting Team

COVER Customer Care Awards:

Customer Service: ‘Above and Beyond’

COVER Customer Care Awards: Customer Care Champion –

James King

COVER Women in Protection and Health: Rising Star (Provider) –

Fiza Mahmood

COVER Women in Protection and Health: Women of the Year (Marketing) –

Caitlin Dewar

COVER Women in Protection and Health: Women of the Year (Marketing) -

Lucia Jarvis

Health and Protection Awards:

Best Customer Service Delivery

Health and Protection Awards:

Best Individual Protection Provider

Moneyfacts Awards:

Best Private Medical Insurance Provider

Moneyfacts Awards:

Best Healthcare Service

    Cover Excellence Awards: Rising Star -

    Lucia Jarvis (Winner)

    Cover Excellence Awards:

    Outstanding Individual Protection

    Health and Protection Awards:

    Best Customer Service Delivery

    Health and Protection Awards:

    Best Individual Protection Service Delivery

    Protection Review Awards:

    Innovation Award

    Protection Review Awards:

    Underwriting and Claims Award (Highly Commended)

    Protection Review Awards:

    Young Achiever Award - Cory Alder

    Moneyfacts Awards:

    Health Insurance Provider of the Year

      Proud members of:

      What our members say:

      Easy to get through on the phone to speak to a real person. Discussed my requirements with Peter Mann who clearly explained my options in a straightforward, unbiased way. Would definitely recommend!” 

      - National Friendly Member

      Contacted them and got an answer almost right away.
      Excellent phone manner. Was able to understand my needs and managed to help me find what I needed.”

      - National Friendly Member

      Great company, very friendly staff, and overall great service.”

      - National Friendly Member

      I was so happy with this Life Insurance I have been with others before this one and no other company's are as good as this one you get all kind of things and Sam who spoke to me on the phone was absolutely wonderful sorted everything.”

      - National Friendly Member

      Currently still benefiting from my accident only income protection, super supportive team and case worker during what is a life changing accident and injuries.” 

      - National Friendly Member

      We have been with National Friendly since 2009 and have made several claims for different matters. We have always been treated quickly and knowledgeably. The contacts at National Friendly have always been efficient and fully au fait with our situations."

      - National Friendly Member