We’re a people-led organisation and value customers and staff equally. This means there will always be someone you can speak to who has expert product knowledge, knows your specific requirements and can help you personally.
For over 150 years, we’ve been quietly helping our members prepare for life’s uncertainties.
When you talk to us, we will take the time to get to know your specific requirements, and will help you personally to find the cover that’s right for you.
Annual General Meeting
As you may already be aware, our Annual General Meeting (‘AGM’) traditionally takes place in July each year. However, due to the COVID-19 coronavirus pandemic we decided to postpone this year’s meeting until September. As is the case for many similar organisations and in accordance with a recent change to Government legislation in light of COVID-19, we have made the decision that we will not be inviting attendees to the event. This is to prevent unnecessary travel and best protect our members, board and staff. The AGM will be held at 11.30am on Wednesday 30th September 2020. Voting packs were sent out to eligible members in early September. For more information please visit our AGM page by clicking here
Established in 1868, our original mission was to help individuals prepare for all of life’s uncertainties. Over 150 years later, we’re still doing just that.
Whether you’re updating your current policy or joining us for the first time, our friendly team of experienced staff will work with you personally to find the cover that’s right for you.
In 2019, we paid out 99% of private medical claims, and our average medical claims management service score was 9.6 out of 10.
For our Guaranteed Life Assurance, we’ve kept things simple. To make a claim simply complete a claim form and once approved we will pay the cash lump sum without further ado.
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