Feedback & Complaints


We always welcome feedback and there are various ways you can get in touch with us. For all our contact information, please see our contact us page.

If you are a member of the Society, you can also join our Focus Group and/or Member Community to provide us with general feedback. For more information, please see our Member Feedback page.

If you wish to leave us a review, you can do so on a third party consumer review website, Trustpilot.


We aim to provide the highest standards of service so if we fall short at any time please let us know.

If you would like to make a complaint please read our how to make a complaint leaflet

If you cannot settle your complaint with us you may be entitled to refer it to The Financial Ombudsman Service. Full details can be found on their website at

Call one of our team

We can explain all the important details and the options available. Call us on: 0333 014 6244.

8am to 6pm Monday to Friday excluding bank holidays. Calls are recorded for training and quality purposes.

Give us a call

National Friendly is a trading name of National Deposit Friendly Society Limited. Registered office: 11-12 Queen Square, Bristol BS1 4NT. Registered in England and Wales no. 369F. National Deposit Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 110008. You can check this at: National Deposit Friendly Society Limited is covered by the Financial Services Compensation Scheme and Financial Ombudsman Service.

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