Feedback & Complaints


We always welcome feedback and there are various ways you can get in touch with us. For all our contact information, please see our contact us page.

If you are a member of the Society, you can also join our Focus Group and/or Member Community to provide us with general feedback. For more information, please see our Member Feedback page.

If you wish to leave us a review, you can do so on a third party consumer review website, Trustpilot.

Call one of our team

We can explain all the important detail and the options available. Call us on: 0333 014 6244.

8am to 6pm Monday to Friday excluding bank holidays. Calls are recorded for training and quality purposes.

Give us a call