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We are a mutual society run for our members’ benefit and so your feedback is really important to us. After all, this is your society. That’s why we have set up a focus group and member community so you can have your say.

Focus Group


The focus group meets on average twice a year with the purpose of receiving an update on developments within the society and providing feedback on our products and services. There are currently around 40 members of the focus group and we are keen to expand this further.

The costs of travel to and from the focus group meeting and lunch will be provided by the society.

Member Community

The member community is made up of a larger group of members from whom we obtain feedback through email or the post. We can contact them from time to time when we would like feedback on our products and services that we are developing.

Get in touch

If you would like to become a member of the focus group or would like to join the member community, please register your interest by emailing:

or writing to:
Member Community and Focus Group, National Friendly
11-12 Queen Square, Bristol BS1 4NT

Please provide us with your full name, and your membership or policy number.

National Friendly is a trading name of National Deposit Friendly Society Limited. Registered office: 11-12 Queen Square, Bristol BS1 4NT. Registered in England and Wales no. 369F. National Deposit Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 110008. You can check this at: National Deposit Friendly Society Limited is covered by the Financial Services Compensation Scheme and Financial Ombudsman Service.

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