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About us

We are a mutual society and our aim is to help our members meet their health, welfare and protection needs. 

Our history

National Friendly was formed in 1868 to help provide sickness benefits for working members, paid for by their weekly subscriptions into a mutual fund.

Being a mutual society we're owned by our members and so all of our profits are invested in improving member benefits and our service to you, instead of paying dividends to shareholders.

Moving from strength to strength, almost 150 years on

As a forward thinking mutual we pride ourselves on innovating new products that make our members’ lives easier, healthier and more rewarding. Today we offer a broad range of products including private healthcare insurance, assisted living insurance, tax free savings plans and investment bonds.

We now have over 35,000 members*, each of whom has a stake in our success.

100% UK based, our customer centre is in Bristol and is staffed by our friendly team who will help you get the most from your policy.

*as of December 2016

Corporate Information

Corporate information

We are an open and honest organisation, owned by our members. Here you will find information and annual reports that we have published

Treating customers fairly

Within National Friendly the importance of putting the customer at the heart of what we do has long been part of our culture and practices.

We believe that treating customers fairly is an integral part of who we are. Our customers and their best interests are always at the forefront of our thinking which we firmly believe delivers fair customer outcomes at every step of the way.

Read more about our approach here:

Download the TCF policy

Our registered details

National Friendly is a trading name of National Deposit Friendly Society Limited. Registered office: 11-12 Queen Square, Bristol BS1 4NT. Registered in England and Wales no. 369F.

National Deposit Friendly Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. National Deposit Friendly Society Limited is covered by the Financial Services Compensation Scheme and Financial Ombudsman Service.